Citizen Report Card System - CiReCa - Advantages and Limitations

  • Improves public accountability;
  • Helps to determine user perceptions on the quality, efficiency and adequacy for the various public services that are funded by taxpayers;
  • By aggregating “opinions” (i.e. qualitative information) from the citizens a higher degree of objectivity is attained (quantitative information);
  • A simple indicator is produced that measures overall satisfaction and perceived levels of corruption;
  • Allows citizens’ to indicate to the service providers their opinions about the performance of the service providers and thus exert pressure for change.
  • The method requires a sound understanding of socio-political context and structure of public finances in the country;
  • A certain technical level of competence is required in order to both undertake the survey and assess the results; this is not something that the citizens can do on their own;
  • Where the media is controlled and censored it may not be so easy for the citizens to use the media to make public the results of the exercise;
  • There is a danger that the method is used as a one-off exercise since it is often difficult to institutionalize the practice.


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