Franchising Development Programmes - References

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Bovaird, Tony; Löffler, Elke; Evaluating the Quality of Public Governance: Indicators, Models and Methodologies, Bristol Business School, England September 2003  

British Franchise Association, Official webpage, Henley-on-Thames England, 2004  

Dillip, Bhat, EFQM Excellence Model and Knowledge Management Implications, 2000  

Fitz-Gerald, A. M.; Neal, D. J.; Aid Management: Exploring the utility of generic management applications in the humanitarian aid sector  

Florini, Ann M.; Does the Invisible Hand Need a Transparent Glove? The Politics of Transparency, in: Paper prepared for the Annual World Bank Conference on Development Economics, Washington, D.C., April 28-30, 1999.  

Hilhorst, Dorothea; Being Good at Doing Good? Review of Debates and Initiatives Concerning the Quality of Humanitarian Assistance. Paper presented at the international working conference Enhancing the Quality of Humanitarian Assistance; Disaster Studies, Wageningen University, October 2001  

Lentschig, Jürgen; Das Modell für exzellente Unternehmensführung, Steinbeis-Transferzentren Qualität im Unternehmen, 2000  

Northern Lights Franchise Consultants Corp. (Canada); Study on Franchising Opportunities in Africa: Background Paper For Franchise Africa Symposium, commissioned by the Private Sector Department of the African Development Bank, May 2002  

Simmons, K; Robinson, Carol; A Draft Checklist for Quality Assurance Frameworks, 2003  

Stockmann, Prof. Dr. R., Qualitätsmanagement und Evaluation, Konkurrierende oder sich ergänzende Konzepte? Center of Evaluation, Univ. des Saarlandes, p.37, 2003

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